Training Services
Customized services offered in French and English worldwide

Managing Turbulence and Change – 1 to 2 days
Concepts and tools for managing change in turbulent and unpredictable contexts.

Topics:

- beyond strategic planning - predictable and unpredictable change - chaos theory and turbulence in systems - bounded instability - cultural diversity and ambiguity - introduction of innovation - resistance to change - leadership and instability.

Managing Diversity and Intercultural Relations – 1 to 3 days
Concepts and skills for effective leadership in a diverse and changing workplace.

Topics:

- a changing workforce and society - equity of access to opportunity - diversity and productivity - culture - gender and communication - shifting power structures - intercultural relations strategies - policies - skills and systems in a diversity-valuing and harassment-free organization - strategic planning

Cultural Diversity, Gender and Teams – 2 to 4 days
Strategies and tools to form, manage and diagnose diverse work groups and teams.

Topics:

- characteristics of effective teams - gender - culture and work groups - team formation and maintenance - team diagnosis and remediation.

Constructive use of Conflict – 1 to 3 days
Principles and tools for productive use of conflict in organizations.

Topics:

conflict as communication constructive and destructive conflict characteristics of the conflict-positive organization conflict and culture skills for effective conflict management.

Performance Management – 2 to 3 days
Principles and procedures for effective on-going employee performance management.

Topics:

- principles of performance management - job descriptions and work plans with measurable results - effective management communication - shared definition of standards and assessment processes - dealing with the "grey zone" and poor performers - managers' accountability

Training of Trainers – 2 to 4 days
Concepts and skills to help technical specialists prepare and present effective training sessions.  

Topics:

- instructional design - cultural diversity and learning - training methods - evaluation of training - beyond strategic planning